In the event that your email address has been changed, you must use your new email address to access Remote Desktop going forward. For the first time you log into Remote Desktop with your new account, use the following steps:
1. Open the Remote Desktop app on your computer. Type the word, "remote" in the search bar next to the 'Start' button. You may see a number of choices for Remote Desktop pop up. Be sure to click the app labelled simply, "Remote Desktop." It should have a logo with two white right angles inside of a red circular icon.
2. Click on "Remote Desktop" and a screen should open up that looks like the following image. Next, click on the three horizontal dots that appear at the top right-hand corner of your screen. (Where the red arrow is pointing in the image below.)
3. When you click on the three dots, a small menu will open up and display the following options:
4. Click on "About" and the screen will appear as displayed below. Skim the right-hand column of the screen until you find the 'Reset' button, and click it.
5. After you've clicked the 'Reset' button, a small window should appear on your screen that will ask if you are sure you want to reset, as displayed below. Click on the blue button that says, 'Continue.'
6. A button that says 'Subscribe' should appear on your screen before you. Once you click Subscribe, you will be prompted to log into Remote Desktop. Do so with your new email account and from this point, the log in steps will be the same as those you are already familiar with.
If these steps have been followed correctly, you should be able to access the Remote Desktop with your new email. However, if you are still having issues, you can contact IT support who will be happy to assist you in gaining access to Remote Desktop.